Complete Care - IT Support

We provide custom computer support packages for your business, so please contact us to discuss the level of support you require. Ramtec Conslutants provides high quality computer support at all levels with SLA's (Service Level Agreements), in conjunction with Ramtec's call logging system, tailored to suit your business needs.

 

IT Support and Consultancy Services, from desktop support to network, cloud and telephony infrastructure, we offer reliable, affordable support.

 

IT Help and Support:

Call logging systems, SLA help desk, IT asset management, Service Requests. Ramtec provides a help desk system, whereby clients can log calls by either telephone, web portal or e-mail. This provides our clients with valuable analysis and call statistics which enhances their ability to concentrate on their core business activities.

 

Telephone Support:

We can resolve most problems over the phone and have the ability to 'link-in' remotely using our fast and secure remote management tools.

 

Remote Support:

Our secure remote management tools can also be employed to provide remote client / server based support. This has proved useful in the remote administration of our clients' servers.

 

On Site Support:

For problems affecting hardware, or of a more complex technical nature, our engineers can visit your site. We also believe it important to engage with our clients and prefer a level of face to face support, to enhance the symbiosis. Our affordable packages can be tailored to fit your service level requirements.

 

Out of Hours Support:

Many of our customers need essential IT function performed outside normal business hours. Ramtec prides itself on the quality and availability of it's 'out of hours' support.

 

Security Solutions:

Virus, Malware and Cyber Crime prevention (click here to see further details of our Cyber Risk solutions).

 

Network Infrastructure:

We can provide or maintain a wide array of network infrastructure and can also provide expert knowledge in their setup, integration and use, adhering to best practice methodologies. Cabling, Patching, Patch Panels, Switches, Comms Equipment etc.

 

Mobile Device support:

In today's world, portable devices play an important part in any business, Ramtec can support smartphones and tablets and even the development of our clients' own inhouse or external apps. Give your company the edge with the help of Ramtec.

 

Virtualisation:

Ramtec can advise or support existing Virtualised systems to improve the use of in-house servers, or to mitigate the in-house resources needed by using 'Cloud Virtulisation'.

 

Cloud Computing Services:

Online back, Online Storage solutions, Cloud-based suite of email, calendar, IM, and collaboration tools

 

Telephony:

PBX based IP phone setup, administration and maintenance.

 

Backup:

Flexible backup solutions, onsite or offsite via cloud backup.

 

Disaster Recovery:

Disaster Recovery is essential for any modern business and we can advise on a comprehensive disaster recovery plan to fit your needs and budget.

 

Office Relocation Management:

Ramtec have become specialists in office moves and office restructures with many years experience in the processes involved.

 

IT Disposal:

When your IT equipment reaches the end of it's useful life, it is important to make sure all companiy information has been thoroughly and completely deleted, before the equipment is decommissioned. Ramtec have developed a waste disposal and recycling scheme adhering to the WEEE directive (Waste Electrical and Electronic Equipment) Click here for further details.

 

Ramtec Consultants 'Total Support - Complete Care'